Privacy Policy

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Commitment to Your Privacy

Protecting your privacy and maintaining the confidentiality of your personal information is an important part of my professional and ethical responsibilities as a counsellor and clinical supervisor.

I am committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the ethical standards of the Psychotherapy and Counselling Federation of Australia (PACFA).

What Information Is Collected?

To provide counselling and supervision services, I may collect personal and sensitive information including:

• Your name, address, email address, and phone number

• Emergency contact details

• Date of birth

• Relevant health and medical information

• Information relating to your personal circumstances and wellbeing

• Referral information

• Session notes and records

• Payment and invoicing information

I only collect information that is relevant to providing a safe, ethical, and professional service.

How Information Is Collected

Information may be collected through:

• Contact forms submitted through this website

• Email, phone, or text communication

• Intake and consent forms

• During counselling or supervision sessions

• Information provided by you or, where appropriate and with your consent, by another healthcare professional

Website Contact Forms

The contact form on this website is intended for appointment enquiries and general questions only.

To protect your privacy, I recommend that you do not include detailed personal, medical, or highly sensitive information when submitting an online enquiry. We can discuss your circumstances more fully during our initial appointment.

How Your Information Is Used

Your information is used to:

• Provide counselling or supervision services

• Maintain client records

• Communicate regarding appointments

• Issue invoices and receipts

• Meet legal, ethical, and professional obligations

• Ensure continuity and quality of care

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Confidentiality

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All information shared during counselling and supervision is treated as confidential.

Information will not be disclosed to another person or organisation without your consent except where required or permitted by law, including situations where:

• There is a serious and imminent risk of harm to yourself or another person

• There are concerns regarding the safety or welfare of a child

• Records are subpoenaed by a court of law

• Disclosure is otherwise required by law

Where possible, confidentiality limits will be discussed with you before any disclosure occurs.

Clinical Records

As part of professional practice, I maintain secure records of counselling and supervision sessions.

Records may include:

• Intake and consent forms

• Contact information

• Session notes

• Correspondence

• Invoices and receipts

Maintaining accurate records is a professional and ethical requirement and supports safe and effective practice.

Storage and Security of Information

Reasonable steps are taken to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Records may be stored electronically and/or in secure physical storage. Access is restricted to me and, where required, authorised professionals involved in maintaining secure systems.

Access to Your Information

You may request access to your personal information or clinical records, subject to legal and ethical considerations.

Requests should be made in writing. In some circumstances, access may be limited in accordance with applicable legislation or professional guidelines.

Retention of Records

According to PACFA (Psychotherapy and Counselling Federation of Australia) guidelines, client records must be retained for a minimum of 7 years after the last contact with an adult client before being securely destroyed.

Questions or Concerns

If you have any questions regarding this Privacy Policy or how your information is managed, please contact me directly.

Should you have concerns regarding the handling of your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC).

Last Updated: [August 2026]